Oh, the channel and its shiny objects. Last week everyone was talking about Office Depot acquiring CompuCom and this week it’s all about Autotask and Datto merging. As much as I hate to admit it, this was the shiny object that caught my attention. The announcement of Autotask and Datto merging to become one HUGE … Continue reading The IT Channel and its shiny objects
Happy Monday, it is about to be another crazy week in the MSP world. As I, and a couple hundred others, prepare to leave for Las Vegas to attend the Datto Partner Conference, I am thinking to myself how crazy it is for MSPs to attend all these conferences. Do MSPs really learn anything or … Continue reading Monday Madness
We hear it all the time from prospective partners; we need help increasing sales. When we hear that, the first question we ask is, “How are you going to support those new clients?” Generally this is followed by dead silence from the MSP. Typically the MSP tells us about their RMM and PSA tool. That … Continue reading Operational processes is key to business success
Over the last few months we’ve been blogging about customer service and making your company memorable. To offer world-class customer service, you need to have a rock solid process. In the technology business, we are well aware of the troubleshooting processes, there is typically a place where the technician will start to resolve a client’s … Continue reading The importance of workflow process
There is so much going on in the world of RMM tools; mergers, acquisitions, and takeovers. Personally it is driving me crazy. I can only imagine how it is making the MSPs who use these tools feel. I can tell you that the partners I work with have voiced a lot of concern to me … Continue reading Don’t worry about your RMM tool; just take care of your clients.