This past week I was at the Infratactix office in Madison. I went there, as always, with an agenda. The plan was to see as many of our current clients as possible to review their contracts and sign many to new agreements for 2017, with the proper technology and an upgrade of support services. The … Continue reading Service really does start with the customer
A few weeks ago I asked the MSPs I work with what are the most important features on their current PSA tool. I also asked them what other features they would like and how many they currently using. The responses were not surprising because I know that many MSPs using the feature rich PSA tools … Continue reading What do you expect from your PSA tool?
I read, hear and see a handful of so called IT industry leaders bashing the need for business coaching. There are many business coaches like me in the industry helping a lot of MSPs succeed. So why do these leaders need to take jabs at those who are actually helping their clients sell more of … Continue reading Why bash business coaching for MSPs?
Happy Monday, it is about to be another crazy week in the MSP world. As I, and a couple hundred others, prepare to leave for Las Vegas to attend the Datto Partner Conference, I am thinking to myself how crazy it is for MSPs to attend all these conferences. Do MSPs really learn anything or … Continue reading Monday Madness
Yesterday I went to get a haircut. As I was waiting for the stylist to finish up with her other customer I was observing the look on the customer’s face. I could tell that she loved her new haircut because she couldn’t stop smiling. Watching the interaction between the customer and the stylist made me … Continue reading Happy customers = More money
We’ve all done it. As IT professionals we’ve helped friends and family by fixing their computers. Some have even gotten paid for it. As an IT business owner, how do you feel when one of your full time employees does after hours computer repair service while getting a paycheck from you? At Stuart Selbst Consulting, … Continue reading Side work, is it a conflict of interest?
Last month Stuart Selbst Consulting celebrated our 4 year anniversary in business. After 2 years consulting with MSPs through other firms I started coaching MSPs on my own in 2009. This year, I brought Loree on to help our partners with customer service, people management and internal operational processes. I decided to write this post … Continue reading Business tenure; does it really mean anything?