This past weekend I went to Dallas to visit my best friend Stephen, who has been going through a difficult time. I felt strongly that I needed to go out and be with my friend, it’s just way I am. This weekend was about 2 friends spending time together, taking in a Dallas Stars hockey … Continue reading Changing my life, cost me $95.99
I am pleased to share with you, the press release about my new job. Vorex, A Leader in Cloud-based PSA Solutions, Expands Management Team; Stuart Selbst Joins as New Chief Operations Officer Contributes Rich Experience in IT, MSP, Executive-Level Business Coaching and Consulting DALLAS, September 04, 2014 – Vorex, a leader in cloud-based comprehensive professional … Continue reading Stuart Selbst joins PSA company Vorex as COO
For a long time I have been telling Managed IT Service Providers to sell telecom services. Some listen, some don’t. Many of the partners I currently work with sell some type of telecom services through their local cable or telecom partners. What happens when those solutions aren’t good enough? Trust me, this happens more often … Continue reading Serious about the cloud? Get serious about telecom.
I read, hear and see a handful of so called IT industry leaders bashing the need for business coaching. There are many business coaches like me in the industry helping a lot of MSPs succeed. So why do these leaders need to take jabs at those who are actually helping their clients sell more of … Continue reading Why bash business coaching for MSPs?
It has been a while since I’ve published a blog post. But, in my defense, I haven’t had anything new to talk about that I was passionate enough to rant, I mean write about. However, I do now. You may find the topic of this blog post shocking, “Your business is failing and you don’t … Continue reading Your business is failing and you don’t even know it
We’ve all done it. As IT professionals we’ve helped friends and family by fixing their computers. Some have even gotten paid for it. As an IT business owner, how do you feel when one of your full time employees does after hours computer repair service while getting a paycheck from you? At Stuart Selbst Consulting, … Continue reading Side work, is it a conflict of interest?
In a recent onsite I was speaking to our client’s technical supervisor. He pointed out that managing a team of technical staff is unique in that these types of employees are very artistic and creative. He made a good point as this presents unique challenges in successfully managing these types of employees. Generally, managing people … Continue reading Managing Technical Staff
We hear it all the time from prospective partners; we need help increasing sales. When we hear that, the first question we ask is, “How are you going to support those new clients?” Generally this is followed by dead silence from the MSP. Typically the MSP tells us about their RMM and PSA tool. That … Continue reading Operational processes is key to business success
Over the last few months we’ve been blogging about customer service and making your company memorable. To offer world-class customer service, you need to have a rock solid process. In the technology business, we are well aware of the troubleshooting processes, there is typically a place where the technician will start to resolve a client’s … Continue reading The importance of workflow process
Recently, Stuart and I were flying home from the east coast when we experienced a flight delay with US Airways. After being delayed over three hours past our scheduled departure time, he arranged for us to get another flight home on United Airlines. There was a huge error made in the process on the part … Continue reading Recognizing good customer service